5.Frequently Asked Questions

Frequently Asked Questions

Question 1: unable to log in to the device manager web management interface. What should I do?
Refer to the following steps:
1) Confirm that the PC network cable is normally connected to the device port, and the corresponding indicator flashes.
2) Before accessing the setting interface, it is recommended to set the computer to “static IP mode” and configure it to 10.224.0.XX (e.g. 10.224.0.121, which cannot be consistent with the device configuration IP 10.224.XX.XX (XX.XX is the last two digits of the MAC address of the current device)), subnet mask: 255.0.0.0.
3) Use the ping command to detect the connectivity between the computer and the device.

Question 2: what if you forget your device user name and password? How to restore the factory configuration?
If you forget the login password, long press the reset key on the panel for 5 seconds when the device is powered on, and the device will be restored to the factory setting after restarting